Privacy Policy

We care for the privacy & protection of our users and their data, and we would like to share with you our policy and practices regarding your information and its privacy. Our privacy policy outlines what data is collected from our users and how it is used and processed. It also highlights how our users can control their data.

Definitions

A Sarahah is the content (including a single form or a combination of text, audio, video, or gift card) that the user shares with others. It is also the content that users receive from other users on Sarahah platforms.

What types of information we collect and how we use it



General Information About You


There are parts of our platforms that can be accessed without registration, while other parts of our services can only be accessed by registered users. To be able to provide our services to you, we require that you provide us with some basic information about you. This includes your mobile number and the one-time-password (OTP) that we send to you. Your mobile number is used for authentication purposes and to limit misuse of our platform. Also, it is used to improve your experience on the platform, to show you relevant content and to improve our ads targeting based on your country code, we ask you to provide us with other information such as your picture to personalize the product and provide a better experience. Verified accounts require that you share your name and a subdomain/link with us.

Information shared with the public

Most of your information is kept in privacy and not shared with the public. This includes the sarahahs that are sent or received to and from other users. However, some information will appear to the public by default. This includes your registration status (whether your mobile number has a Sarahah account or not), your subdomain/link, name, and verification status. If you provide us with a profile photo,it will also appear to the public. If you select to pin some sarahahs to your public profile, it will be available for the public. If you send a sarahah to other users, including our own accounts, the recipients may share the sarahah with the public. If you choose to show your identity when sending these sarahahs, information such as your name, profile photo, verification status may be displayed to the public.

Information that we collect from our users


Internet Protocol

When you use our services, even if you are just visiting our website and not registered, we receive information about you and your access. Our servers and some third-party technology providers log your internet protocol (IP) address with timestamps to maintain the security and quality of the service and may log the IP for other purposes such as analytics. To maintain the safety and security of our users and stability of our platforms, we record your IP address and port when you register and when you send a sarahah on any of our platforms. We may also record the IP address and port on other occasions for the same purposes.

Cookies


The use of cookies has many benefits to internet users and service providers and Sarahah uses cookies for many reasons. The most important one is to provide a seamless experience for our users. Here are more details about cookies: “When you visit a website, the website sends a cookie to your computer. Your computer stores it in a file located inside your web browser.” * “The purpose of the computer cookie is to help the website keep track of your visits and activity.” * “
(derived from: https://us.norton.com/internetsecurity-privacy-what-are-cookies.html). We use cookies to operate our services properly and seamlessly, to collect website usage data and to show ads. You have the option on your own device to disable the use of cookies, but some parts of our services may not function properly if you disable cookies. Here are more details on the use of cookies on Sarahah:

Login & Authentication

We use cookies to make it easier for you to stay logged in, if you chose to do so, and to authenticate your account.

Google reCAPTCHA

These are essential site cookies, used by the google reCAPTCHA. These cookies use a unique identifier for tracking purposes.

Preferences & Choices

We use cookies to remember your language choice every time you visit our website or use our mobile apps.

Cookie Choices

When you give a consent to our cookie policy or when you select your cookie choices, we use a cookie to remember your cookie choices and avoid asking you every time you visit our website.

Timestamps


To make sure that you are protected and that the security and stability of the system is intact and to provide a better user experience, we record the date and time of actions like:
- When you create an account on our platforms
- When you delete your account
- When you send a sarahah
- When you invite someone to our platforms

User activity


To provide insights for our users and maintain the stability and integrity of our platforms, we may analyze sarahahs and user activity.

How do we share your personal data?


We do not sell, rent or lease your personal information to others except as described in this Privacy Policy. We share your information with selected recipients. These categories of recipients include:

SMS Services


We use SMS service providers such as Unifonic and Google Firebase to send a one-time-password (OTP) to verify the ownership of mobile numbers. We may also use these services for other purposes like notifications

Filtration


We use a third-party filtration service, Google Perspective, to filter sarahahs and content generated by our users to ensure all content is free from prohibited content.

Analytics Services


We utilize analytics services such as Amplitude, to analyze user activity for purposes such as improving the user experience and enhancing the stability of our platforms. These services may use cookies and may collect certain information about you such as your device, websites you visit, how you use our services, your activities on our platforms or your demographics.

Billing Information


Sarahah collects credit card information and billing address to be able to process your payment with payments gateways such as Hyperpay. We also use other services such as Apple Pay to enhance your payment experience. These services may collect information about you.

Captcha


To protect our users and the maintain stability of our systems, we use third-party captcha services,such as the Google Re-CAPTCHA, which may use your IP address and cookies to perform the required check.

Notification Tokens


We use third-party services, such as Google Firebase, to assigns a token to your device. This allows us to send you general or directed notifications.

Where such personal data is shared with the recipients stated above, those recipients provide the same or equal protection of your personal data as stated in this Privacy Policy.

Links to External Sites


Our website may contain links to other sites on the internet or advertisements and we are not responsible for the data practices and privacy policies of these websites. We may be assisted by third party advertising companies for the reason of displaying ads when you visit our website. These companies have the right to use general information about your visit to this website and other websites. This is to show you targeted ads that are more relevant to you.

Your choices & opting out of interest-based advertising


As we outlined above, we use cookies to operate our services and provide other features on our platforms. Your browser may give you the ability to adjust your settings to delete or disable cookies. If you choose to disable cookies, you may not be able to use certain part of our services. You can also opt-out of receiving personalized ads here: http://www.networkadvertising.org/choices/ and here http://www.aboutads.info/choices/

Disclosure of Information


We highly value the confidentiality of your data. We also have to protect our users and communities from misusers. To make sure our users are protected, we may disclose personal information when requested by legal or law-enforcement entities through official channels.

Sarahah may disclose personal information when:

      - A violation is identified by Sarahah or
      - when requested by legal or law-enforcement entities,
        the Saudi CITC or any other competent authority through official channels.

Sarahah has the right to separately disclose information to third parties appointed by law enforcement.

Sarahah may notify the CITC or the relevant law enforcement authorities of any violation of the Saudi Anti-Cyber Crime Law when identified by Sarahah, a third party or law enforcement.

Modification of Data Confidentiality and privacy Policy


We have the right to modify the items and conditions of data confidentiality and privacy policy if needed and when we see adequate

Contacting Us


may contact us using the methods provided in our support page:
https://app.sarahah.com/support